Overview
At ONE AUTO CAR SOLUTIONS SDN. BHD. [202501012385 (1613799-K)], we carefully check and pack our pistons, drive shafts, cylinder heads, spark plugs and other automotive components before dispatch; if a product is incorrect, materially different from its advertised specifications, damaged during delivery, defective upon receipt or missing essential components, customers may submit a return, refund or exchange request subject to the requirements below.
Eligible Circumstances
A request may be considered when:
- The wrong product, model or quantity was delivered.
- The product differs materially from its advertised description or specifications.
- The product arrived physically damaged or defective.
- Essential parts or components were missing upon delivery.
- The parcel was delivered after the period stated in our Shipping Policy.
Requests must be submitted within 30 days from the delivery date.
Evidence Required
Customers must provide:
- A valid Order number and proof of purchase.
- Clear photographs of the complete product and packaging.
- Close-up photographs showing the damage or defect.
- A continuous unboxing video showing the unopened parcel, shipping label, packaging and product received.
- Photographs showing the product number, model number or identifying markings.
- A written explanation of the vehicle model and compatibility issue, where applicable.
- A professional installation or diagnostic report if reasonably requested.
Requests without adequate evidence may not be approved.
Product Condition
Returned products must:
- Remain unused and uninstalled.
- Be kept in their original condition and packaging.
- Include all components, manuals, fittings and complimentary items.
- Retain all labels, serial numbers and product markings.
- Be free from oil, grease, scratches or installation marks.
- Not have been altered, dismantled, modified or repaired.
Customers must stop using the product immediately after identifying a possible defect.
Vehicle Compatibility
Customers are responsible for checking the vehicle make, model, production year, engine specification, part number and installation requirements before ordering.
Compatibility claims may be rejected where:
- The customer selected the wrong part number or vehicle model.
- The specifications were clearly displayed before purchase.
- The part was installed in an incompatible vehicle.
- The installation was performed incorrectly.
- Modification was required but not professionally completed.
Customers are encouraged to consult a qualified automotive technician before purchasing or installing a component.
Non-Eligible Requests
We generally do not accept requests involving:
- A change of mind.
- Incorrect parts ordered by the customer.
- Installed, fitted, tested or used components.
- Products showing oil, grease, tool or installation marks.
- Damage caused by incorrect installation or removal.
- Damage caused by accidents, misuse, overheating or poor vehicle maintenance.
- Products altered or repaired without authorisation.
- Electrical or mechanical damage caused by another faulty vehicle component.
- Normal deterioration resulting from use.
- Missing packaging, labels, components or supporting evidence.
- Clearance or specially ordered products, unless incorrect or defective upon delivery.
Assessment Procedure
Before returning a product, contact one.auto.carsolutions@outlook.com with the Order details and required evidence. Products returned without prior approval may not be accepted.
Returned automotive components may be inspected or tested to determine whether the reported issue resulted from an existing product defect, delivery damage, incompatibility, improper installation or misuse. Submission of a request does not guarantee approval.
Refunds and Exchanges
Approved refunds will be processed through the original payment method whenever possible. Processing time may vary depending on the bank or payment provider.
Approved exchanges are subject to stock availability. If the same component is unavailable, we may offer an alternative product, store credit or an approved refund. Customers selecting a higher-priced replacement must pay the difference.
Cancellation Policy
Orders may only be cancelled within 12 hours of purchase, provided processing, packing or shipment has not begun.
Processed or dispatched Orders cannot be cancelled. We may cancel an Order due to unavailable stock, incorrect pricing, unsuccessful payment verification, suspected fraud or other reasonable circumstances.
Contact Information
ONE AUTO CAR SOLUTIONS SDN. BHD.
Registration No.: 202501012385 (1613799-K)
Email: one.auto.carsolutions@outlook.com
Telephone: 011-5790 9709
Address: No. 29, Jalan Setia Indah 12/3, Taman Setia Indah, 81100 Johor Bahru, Johor, Malaysia.