Our Privacy Commitment
ONE AUTO CAR SOLUTIONS SDN. BHD. [202501012385 (1613799-K)] respects the privacy of its customers and Website visitors; this Privacy Policy explains the types of information we may obtain when you browse our products, register an account, place an Order or contact us, and describes how that information may be processed, disclosed, retained and protected.
Information We May Collect
Information provided directly by customers may include:
- Full name.
- Email address and telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction history.
- Vehicle make, model, production year and part requirements.
- Customer enquiries and communications.
- Photographs, videos and diagnostic information submitted with a product claim.
- Information connected to cancellations, returns, refunds or exchanges.
Technical information collected during Website use may include:
- IP address.
- Browser and device information.
- Operating system.
- Pages and products viewed.
- Date and time of access.
- Referring source.
- Cookie and session information.
Purposes of Collection
We may use information to:
- Register and manage customer accounts.
- Confirm product and vehicle-part enquiries.
- Process payments and fulfil Orders.
- Arrange delivery and provide shipment updates.
- Respond to customer-service requests.
- Review return, refund and exchange claims.
- Maintain transaction and accounting records.
- Improve our products, Website and customer experience.
- Detect fraudulent or unauthorised activity.
- Comply with legal and regulatory requirements.
- Send promotional communications where appropriate consent has been provided.
Customers may unsubscribe from optional marketing messages at any time.
Payment Processing
Payments may be handled by third-party payment gateways or financial institutions. We may not directly receive or retain complete credit or debit card details.
Payment providers process information under their respective privacy policies, terms and security practices.
Cookies and Website Analytics
Our Website may use cookies and similar technologies to:
- Keep customers signed in.
- Maintain shopping-cart contents.
- Remember browsing preferences.
- Measure Website traffic and performance.
- Identify technical errors.
- Improve Website security and functionality.
Cookies may be disabled through browser settings, but this may affect certain Website features.
Information Sharing
We do not sell or rent personal information. Relevant information may be shared with:
- Payment gateways and financial institutions.
- Courier and logistics providers.
- Website hosting and maintenance providers.
- Email, analytics and security-service providers.
- Accountants, auditors, insurers and legal advisers.
- Government authorities, regulators or courts where legally required.
Only information reasonably necessary for the relevant service or legal purpose will be disclosed.
Security and Retention
We apply reasonable measures intended to protect personal information from unauthorised access, loss, misuse, modification or disclosure. Nevertheless, no internet transmission or electronic storage method is entirely secure.
Information may be retained for as long as necessary to complete transactions, provide customer support, resolve claims, detect fraud and satisfy accounting, tax or legal requirements. Information that is no longer required may be securely deleted, destroyed or anonymised.
Your Choices and Rights
Subject to applicable Malaysian laws, customers may request to:
- Access personal information held by us.
- Correct inaccurate or incomplete information.
- Update account or contact details.
- Withdraw consent to optional processing.
- Stop receiving marketing communications.
- Request deletion where legally permitted.
- Raise a concern regarding the handling of their information.
We may require identity verification before processing a request. Certain records cannot be immediately deleted where retention is legally required or necessary for an ongoing transaction.
External Services
Our Website may link to third-party websites or use external payment and delivery services. Their privacy and security practices are governed by their own policies, and we are not responsible for their independent activities.
Policy Changes and Applicable Law
We may revise this Privacy Policy to reflect changes in our Website, business operations or legal obligations. The revised version will take effect once published or from the stated effective date.
This Privacy Policy is governed by the laws of Malaysia, including applicable personal data protection requirements.
Contact Information
ONE AUTO CAR SOLUTIONS SDN. BHD.
Registration No.: 202501012385 (1613799-K)
Email: one.auto.carsolutions@outlook.com
Telephone: 011-5790 9709
Address: No. 29, Jalan Setia Indah 12/3, Taman Setia Indah, 81100 Johor Bahru, Johor, Malaysia.