ONE AUTO CAR SOLUTIONS SDN. BHD. [202501012385 (1613799-K)] provides free standard shipping within Malaysia for automotive components purchased through our Website, with Orders generally expected to arrive within seven days after successful payment verification; delivery estimates may nevertheless be affected by product handling requirements, courier operations, public holidays, remote locations or circumstances beyond our reasonable control.
Delivery Coverage
- Delivery is available within Malaysia only.
- International shipping is not available.
- We do not ship directly to addresses outside Malaysia.
- We are not responsible for third-party forwarding arrangements made independently by customers.
Shipping Charges
- Standard delivery within Malaysia is free.
- No standard shipping charge will be added unless a special delivery arrangement is requested and agreed upon separately.
- Automotive workshops or commercial addresses must remain accessible to the courier during normal delivery hours.
Processing and Delivery Period
- Orders are processed after payment has been successfully received and verified.
- Delivery is generally completed within 7 days after Order confirmation.
- Orders placed during weekends or public holidays may be processed on the next working day.
- Large, heavy or specialised automotive components may require additional handling time.
- Delivery periods are estimates and are not guaranteed.
Delivery Delays
Delivery may be affected by:
- Courier delays or high parcel volumes.
- Public holidays and severe weather.
- Road closures or transportation disruptions.
- Remote or restricted delivery locations.
- Incorrect or incomplete customer details.
- Product-verification or payment issues.
- Circumstances beyond our reasonable control.
We do not provide overnight, same-day or guaranteed next-day delivery.
Customer Delivery Information
Customers must provide:
- The recipient’s complete name.
- A valid Malaysian telephone number.
- A complete delivery address.
- The correct postcode, city and state.
- Relevant access instructions for workshops, apartments or commercial buildings.
We are not responsible for failed or delayed delivery caused by incorrect or incomplete information.
Tracking and Receipt
Tracking details may be provided after dispatch, where available. Courier tracking may take time to update.
Upon receiving the parcel, customers should:
- Inspect the external packaging for visible damage.
- Confirm that the shipping label matches their Order.
- Record a continuous unboxing video before opening the parcel.
- Check the part number, model and product condition.
- Retain the packaging and shipping label until compatibility and condition have been confirmed.
- Avoid installing a damaged, defective or incorrect component.
Damaged, Missing or Incorrect Shipments
Customers should promptly contact us with the Order number, photographs and unboxing video if a parcel is damaged, incomplete or incorrect.
Any eligible resolution will be assessed under our Return, Refund and Exchange Policy.
Failed, Delayed or Lost Delivery
Customers must ensure that someone is available to receive the parcel. A failed delivery caused by customer unavailability, refusal or incorrect information may require further arrangements.
If tracking suggests that a parcel is lost, we will assist with a courier investigation. Replacement or refund consideration will only take place after the investigation and internal verification are completed.
Cancellation Before Dispatch
Orders may only be cancelled within 12 hours of purchase, provided processing, packing or shipment has not begun.
Once an Order has been dispatched, it cannot be cancelled and will only qualify for return if it meets the conditions of our Return, Refund and Exchange Policy.
Contact Information
For delivery enquiries, please contact:
ONE AUTO CAR SOLUTIONS SDN. BHD.
Registration No.: 202501012385 (1613799-K)
Email: one.auto.carsolutions@outlook.com
Telephone: 011-5790 9709
Address: No. 29, Jalan Setia Indah 12/3, Taman Setia Indah, 81100 Johor Bahru, Johor, Malaysia.